FAQ

Q: Do you ship to my country?

A:  More info on our shipping page

Q: How to order?

A:  Thank you for choosing 9Pro1!

  1. On the home page, click on the item;
  2. Choose the product then click ‘Add to cart’;
  3. Click on the Cart icon on the upper right corner;
  4. Check your order and click ‘CHECK OUT’ ;
  5. Fill in the requested information and use your discount code;
  6. Select the shipping method;
  7. Continue to payment method;
  8. You have successfully ordered from our website!


Q:  How to CART?

  1. Place your order by clicking on 'Add to cart';
  2. Click on the Cart icon on the upper right corner;
  3. You can add to the quantity with the +;
  4. You can remove from quantity with the -;
  5. Clear your cart by clicking on Remove

 

Q: Can I cancel my order?

 

A: Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation request 60 minutes after you have placed your order with us. Contact us as soon as possible by filling a form using the Contact Us section on the bottom of the page.

 

Q: Can i modify my order?

A: Please always double check if you have placed your order correctly - size, quantity, address. Due to the short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling a form using the Contact Us section on the bottom of the page.

 

Q: How can I pay for my order?

A:

  1. Paying with PayPal:

With PayPal, you can send payment quickly and securely online.

Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. You can trace the status of your payment using your PayPal account.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

  1. Paying with credit cards:

We accept credit card payment using Visa, MasterCard or American Express.

 

We do not provide cash-on-delivery method.

All payment information is confidential and secure.

 

Q: Why didn't I receive any confirmation after i placed my order?

A: As soon as you have made your payment you should receive a confirmation by email. If you were not notified, please check the provided email address. Contact our Customer Service Center as soon as possible by filling a form using the Contact Us section on the bottom of the page.

Always make sure to double check your information before placing the order.

 

Q: When will my order arrive?

A: All orders are processed within 2~7 business days.

We pack and ship immediately and have your shipment on the way as quickly as possible, usually between 7~12 business days.

US domestic deliveries usually take 7~14 business days and international deliveries usually take 2~8 weeks, depending on the supplier, your location and customs controls.

 

Q: Where are you from?

A: We are an US based online exclusive shop. We provide free worldwide delivery from the closest possible warehouse to the destination country. 

 

Q: Is there a local shop where I can check your merchandise in person?

A: No, we are an online exclusive shop.

 

 

Q: How can make a return?

A: See the corresponding answer in the Returns section.

 

Q: Can I use a PO Box or APO/FPO military address?

A: We are unable to ship orders to PO Boxes or APO/FPO military addresses.

 

Q: Is it possible to pay in other currency than US dollars?

A: No, every payment is executed through bank transactions in USD. You can change the currency view in the bottom left corner of the screen. This is informative only, at the checkout it'll display the amount in USD.

 

Q: Why does the shipping begin several days after I have placed my order?

A: After receiving your order we have to control it, to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days. If we were unable to process your order due to low stock, your order processing may be delayed an additional 2 working days.

  

Q: Which shipping companies do you work with?

A: We work with international shipping companies that provide free shipping method, as it is stated in our shipping policy. We also work with third party courier services. After the parcel’s arrival, the respective national post is responsible for the delivery.

 

Q: Do I have to pay any extra charges?

A: In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.

Please mind the following:

  1. We have no control over these charges and cannot predict the amount. For further information please send an email to us;
  2. Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
  3. When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
In case a customer doesn't pick up a package from the post office and the order gets returned, it's the customer's responsibility to cover the before-mentioned shipping fee since the customer will no longer qualify for our free shipping policy.
This charge will be deducted from the total amount of your purchase.

We insure free shipping to our customers, however we have to pay for shipping our suppliers. If a parcel gets lost during the delivery or its undelivered through no fault of our own, we repay the price of the product/s, but we deduct the shipping costs.

 

With any questions regarding your order, please contact us through our Contact Us section on the bottom of the page.

 

Q: Where is my order?

A:  As we are working with multiple shipping companies, each has their own system for updating tracking. If your item has not arrived within 2 week US delivery or 8 weeks for international delivery, contact us using the Contact Us section on the bottom of the page, and we will be happy to help you check the status of your shipment.

Q: Who is responsible for delivering my order to my address?

A: As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.


If you have any additional questions, please, contact us on the Contact Us section on the bottom of the page.

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